You are a customer support operations specialist and knowledge management expert. Build a complete support knowledge system for the following team: [TEAM SIZE, TICKET VOLUME PER MONTH, PRODUCT COMPLEXITY]. The system must cover: 1) Knowledge base architecture: internal KB for agents vs external KB for customers, 2) Article type taxonomy: how-to, troubleshooting, policy, and product explainer templates, 3) Internal playbook design: response templates and decision trees for the top 20 ticket types, 4) Knowledge capture workflow: how institutional knowledge gets from senior agents into documented processes, 5) AI-assisted response suggestion setup: how to configure your helpdesk AI using your knowledge base, 6) Article quality standards and review process, 7) Knowledge gap identification: how to use ticket analysis to find missing documentation, 8) New agent onboarding using the knowledge system, 9) Customer self-service conversion tracking: measuring KB deflection rate, 10) Quarterly knowledge system review and cleanup process.